Information Collected When Creating an Account
Opening a Black Chip Poker account requires a set of personal details, provided accurately and kept up to date afterward. This includes:
- first and last name;
- a home address;
- a valid email address the player can access;
- a date of birth;
- a valid telephone number.
Keeping this information current isn't optional; the account holder is responsible for updating it if any of it changes.
Update Account DetailsAge and Eligibility Requirements
Anyone under 18 is prohibited from using the site or its software in any way. Age is verified as part of the account process, and no funds or prizes are released until that verification is complete, so an underage account holds no path to a payout regardless of how it was used in the meantime.
Verifying Identity Before a Withdrawal
Before releasing an account balance, Black Chip Poker may require a copy of the payment method used to fund a deposit, along with a written acknowledgment covering deposits made through stored value cards, debit cards, or credit cards. This step exists specifically to confirm that the person requesting a withdrawal is the same person who funded the account in the first place.
| Situation | What Verification Covers |
|---|---|
| First withdrawal request | A copy of the payment method and written acknowledgment of card-funded deposits |
| Age check | Confirmed before any funds or prizes are paid out |
| Dormant account claim | Identity of the claimant verified before suspense account funds are released |
One Account Per Person Policy
Each player is limited to a single account, no matter which affiliated site was used to create access to it. Playing through multiple accounts, whether or not the account holder consented to it, breaks this rule for everyone involved in the arrangement, not only the person who opened the extra account.
How Long Account Information Is Retained
Player information is retained for an indefinite period to enforce these terms, prevent fraud, resolve claims, or comply with other legal requirements. This applies whether an account was closed by the platform or at the player's own request, so closing an account doesn't clear the underlying record on its own.
Contact SupportGeographic Restrictions Tied to Account Access
Access isn't available everywhere. Residents of a specific list of countries and territories, including Australia, Belgium, Slovakia, Estonia, France, Germany, Israel, Italy, North and South Korea, the Netherlands, Spain, Sweden, and Turkey, aren't permitted to view the Black Chip Poker site or use its games. This list can be updated at the platform's discretion, so eligibility is worth confirming directly rather than assuming based on past access.
FAQ
Can a Black Chip Poker account be created without providing a phone number?
No, a valid telephone number is one of the required details collected when an account is first created.
What happens to account information if a player closes their own account?
It's still retained afterward; account information is kept regardless of whether the closure was initiated by the platform or requested by the player.
Is it allowed to hold more than one account if different payment methods are used for each?
No, each player is limited to a single account regardless of which payment methods or affiliated sites are involved.
Does an inactive account lose its balance permanently after a period of time?
Not immediately; after 12 months of inactivity the account is suspended and its balance held in a segregated account for a further holding period, with identity verification required before any claim is released.
Are players from every country allowed to register an account?
No, residents of certain listed countries and territories are restricted from accessing the site or its games.